24/7 Technical Support
SNA offers 24 x 7 Live Technical support via a toll-free 800 number. The support is set up to be an active call center, not just reactive. All agents in the call center are Tier 2 engineers. They have access to all management tools for remote troubleshooting and monitoring. Our Property Management System (SNAP) contains all the technical information needed to troubleshoot or assist guests. With one click of the mouse agents have direct access to any managed equipment at any location. SNA’s monitoring system detects equipment outages so that agents can start troubleshooting before the phone rings. SNA also has an automated system that alerts the supervisors if call volumes from specific sites exceed certain thresholds. This helps identify any trends that may be causing problems for guests. SNA understands the urgency that often accompanies a help-line question which is why you will never be put through a recorded maze of questions before you get a live, knowledgeable person on the line. Not only that, but when you utilize help-desk services from Safety NetAccess, you can be sure that you will get a US based call center where you only have to worry about your technical question, not any kind of language barrier. It is hard enough when you have a technical issue, SNA believes in making that experience as pleasant as it can be and that is why we use a US based call center and offer the advice of live technicians 24 hours a day, 7 days a week.