System Administrator


  • Maintain Windows & Apple PCs, tablets and servers for customers
  • Perform regularly scheduled site visits for customers
  • Handle escalations from Tier 2 support and delegate tasks to Tier 2
  • Work with Tier 1 and Tier 2 to resolve customer issues
  • Review tickets from helpdesk to find trends and address problems
  • Work directly with customers on issues and projects on the phone, in person or via email
  • Work with management on special projects (investigate new hardware and software, large installation rollouts, etc…)
  • Project manage customer installations
  • Configure switches, routers, firewalls, wireless controllers, wireless access points, gateways, PCs, servers and other networking equipment
  • Assist in preparing customer proposals
  • Perform site surveys (This may require some travel)
  • Handle calls and escalations after hours and weekend as part of an on-call rotation
  • Other duties as assigned


  • Experience with the following equipment and network protocols
  • Experience with Windows & Apple PCs, tablets and servers
  • Working knowledge of Active Directory
  • Working knowledge of TCP/IP, including network subnets, DHCP, and basic routing
  • Understanding of VLANs
  • Experience with Wi-Fi networks using 802.11x protocols
  • Ability to install and configure
    • Laptops/desktops
    • Servers
    • Printers
  • Routers – Cisco, etc…
  • Switches – HP, ZyXEL and Cisco
  • Wireless Access Points, Ruckus, Motorola, Cisco, HP
  • Wireless controllers – Ruckus, Motorola & Cisco
  • Detail oriented and willing to maintain accurate documentation
  • Self-motivated and able to work independently
  • Have good personal skills and the ability to work under pressure
  • Good troubleshooting skills
  • Team orientation
  • Experience in the hospitality industry is a plus

Pay and Benefits

Safety NetAccess Inc. offers employees a competitive benefits and compensation package including medical, paid vacation and holidays, and convenient office location in Needham, MA.


Please forward your cover letter and resume in confidence to or fax 617.268.2155.
We thank all applicants for their interest.  Only those selected for interviews will be contacted.