System Administrator

Responsibilities

  • Maintain Windows & Apple PCs, tablets and servers for customers
  • Perform regularly scheduled site visits for customers
  • Handle escalations from Tier 2 support and delegate tasks to Tier 2
  • Work with Tier 1 and Tier 2 to resolve customer issues
  • Review tickets from helpdesk to find trends and address problems
  • Work directly with customers on issues and projects on the phone, in person or via email
  • Work with management on special projects (investigate new hardware and software, large installation rollouts, etc…)
  • Project manage customer installations
  • Configure switches, routers, firewalls, wireless controllers, wireless access points, gateways, PCs, servers and other networking equipment
  • Assist in preparing customer proposals
  • Perform site surveys (This may require some travel)
  • Handle calls and escalations after hours and weekend as part of an on-call rotation
  • Other duties as assigned

Qualifications

  • Experience with the following equipment and network protocols
  • Experience with Windows & Apple PCs, tablets and servers
  • Working knowledge of Active Directory
  • Working knowledge of TCP/IP, including network subnets, DHCP, and basic routing
  • Understanding of VLANs
  • Experience with Wi-Fi networks using 802.11x protocols
  • Ability to install and configure
    • Laptops/desktops
    • Servers
    • Printers
  • Routers – Cisco, etc…
  • Switches – HP, ZyXEL and Cisco
  • Wireless Access Points, Ruckus, Motorola, Cisco, HP
  • Wireless controllers – Ruckus, Motorola & Cisco
  • Detail oriented and willing to maintain accurate documentation
  • Self-motivated and able to work independently
  • Have good personal skills and the ability to work under pressure
  • Good troubleshooting skills
  • Team orientation
  • Experience in the hospitality industry is a plus

Pay and Benefits

Safety NetAccess Inc. offers employees a competitive benefits and compensation package including medical, paid vacation and holidays, and convenient office location in Needham, MA.

Apply

Please forward your cover letter and resume in confidence to careers@safetynetaccess.com or fax 617.268.2155.
We thank all applicants for their interest.  Only those selected for interviews will be contacted.